Privacy and Cookie Policy

Effective Date: 18 December 2023

1. Introduction

Welcome to Caravans by Active Leisure Ltd. Your privacy is important to us. This Privacy and Cookie Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

By using our website or services, you agree to the terms of this Privacy and Cookie Policy. If you do not agree with this policy, please refrain from using our website or services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Caravans by Active Leisure Ltd is the data controller responsible for your personal data.

Caravans by Active Leisure Ltd
Leek New Road
Milton
Stoke-on-Trent
Staffordshire
ST2 7EF

Email: info@caravansbyactiveleisure.co.uk
Phone: 01782 538 853

3. Information We Collect

3.1 Personal Information

Information you provide directly to us may include:

  • Name
  • Email address
  • Phone number
  • Address (if provided in enquiries)
  • Information submitted through contact forms or enquiries
  • Any other information you choose to provide

If purchases or payments are made through our website or services, payment information may be processed securely through third-party payment providers.

3.2 Technical and Usage Information

When you visit our website we may automatically collect:

  • IP address
  • Browser type and version
  • Device information and operating system
  • Pages visited and time spent on pages
  • Website navigation data
  • Referral sources

This information helps us improve our website and services.

4. How We Use Your Information

We may use your information to:

  • Respond to enquiries and provide customer support
  • Provide information about caravans, services, or offers you request
  • Process transactions where applicable
  • Improve our website, services, and customer experience
  • Analyse website traffic and performance
  • Send marketing communications where permitted or where you have consented
  • Maintain the security of our website and prevent fraud

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing personal data:

  • Contractual necessity – when processing is necessary to provide services you have requested.
  • Legitimate interests – to operate and improve our website and services.
  • Consent – when you agree to marketing communications or cookies.
  • Legal obligations – where we must comply with legal requirements.

6. How We Share Your Information

We may share your information with trusted third-party service providers who help us operate our business and website, such as:

  • Website hosting providers
  • Website analytics services (such as Google Analytics)
  • Marketing platforms
  • Payment processing providers
  • IT and website support services

These providers only process personal data on our behalf and are required to keep your information secure.

We may also disclose personal information if required to do so by law or to protect our legal rights.

We will never sell or rent your personal data to third parties for marketing purposes.

7. International Data Transfers

Some of our service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your personal data in accordance with UK data protection laws.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including satisfying legal, accounting, or reporting requirements.

Information submitted through contact forms or enquiries may be retained for customer service and business record purposes unless you request its deletion.

Marketing data will be retained until you withdraw your consent or unsubscribe.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly and provide information about how visitors interact with the site.

9.2 Types of Cookies We Use

  • Essential Cookies – necessary for the website to function correctly.
  • Performance and Analytics Cookies – help us understand how visitors use our website.
  • Functional Cookies – remember your preferences and settings.
  • Marketing or Targeting Cookies – may be used to deliver relevant advertisements.

9.3 Cookie Consent

We use a cookie consent management platform which allows you to manage your cookie preferences. You can accept or reject non-essential cookies when visiting our website.

You can also control cookies through your browser settings. Disabling cookies may affect how parts of the website function.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure.

11. Your Data Protection Rights

Under UK data protection laws, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Object to or restrict processing
  • Withdraw consent where processing relies on consent
  • Request data portability where applicable

12. Complaints

If you have concerns about how we handle your personal data, please contact us and we will try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk
Telephone: 0303 123 1113

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy policies or practices of those websites.

14. Children’s Privacy

Our website and services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children.

15. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. Any updates will be posted on this page and the Last Updated date will be revised.

16. Contact Us

If you have any questions about this policy or how we handle your personal information, please contact us:

Caravans by Active Leisure Ltd
Leek New Road
Milton
Stoke-on-Trent
Staffordshire
ST2 7EF

Email: info@caravansbyactiveleisure.co.uk
Phone: 01782 538 853