Privacy and Cookie Policy
Effective Date: 18 Dec 23
1. Introduction
Welcome to Active Leisure Ltd. Your privacy is important to us. This Privacy and Cookie Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us.
By using our website or services, you agree to the terms of this Privacy and Cookie Policy. If you do not agree, please refrain from using our website or services.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
- Name
- Email address
- Phone number
- Payment details (e.g., credit/debit card information)
- Billing and shipping addresses
- Any other information you provide through forms, account registration, or inquiries
2.2 Non-Personal Information
- Browser type and version
- Device information (e.g., operating system, device type)
- IP address
- Pages visited, time spent on pages, and clickstream data
- Cookies and similar technologies (explained below)
3. How We Use Your Information
We use your information to:
- Provide and improve our services
- Process transactions and send confirmations
- Respond to your inquiries or provide customer support
- Send marketing communications, where permitted
- Analyze website usage and improve functionality
- Ensure security and detect fraud
4. Sharing Your Information
We may share your information:
- With trusted third-party service providers for payment processing, hosting, or marketing purposes
- To comply with legal obligations, such as responding to a court order or legal process
- To protect the rights, property, or safety of Active Leisure Ltd, our customers, or others
We will never sell or rent your personal information to third parties for marketing purposes.
5. Cookies and Tracking Technologies
5.1 What Are Cookies? Cookies are small text files stored on your device by websites you visit. They help us improve your experience and gather information about how you use our website.
5.2 Types of Cookies We Use
- Essential Cookies: Necessary for website functionality.
- Performance Cookies: Help us understand how visitors interact with our website.
- Functional Cookies: Remember your preferences and settings.
- Targeting Cookies: Deliver relevant advertisements based on your browsing behavior.
5.3 Managing Cookies You can control or disable cookies through your browser settings. Note that disabling cookies may affect your experience on our website.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure. Please contact us immediately if you suspect unauthorized use of your data.
7. Your Rights
You have the following rights under applicable data protection laws:
- Access your personal information
- Request correction or deletion of your data
- Withdraw consent for marketing communications
- Object to or restrict data processing
- Data portability
To exercise your rights, please contact us using the details provided below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing their privacy policies before providing any personal information.
9. Changes to This Policy
We may update this Privacy and Cookie Policy from time to time. Changes will be posted on this page, and the “Effective Date” will be updated. Please review this policy periodically.
10. Contact Us
If you have any questions about this Privacy and Cookie Policy or how we handle your personal information, please contact us:
Active Leisure Ltd
Email: info@caravansbyactiveleisure.co.uk
Phone: 01782 538 853
Address: Leek New Road, Milton, Stoke on Trent, Staffordshire, ST2 7EF